Shipping, Returns, & Refunds
SHIPPING
All of our products are perfectly designed, made, & shipped with love. And because these products are handmade with such care, please allow us 2-7 business days to create your order.
Then please add shipping times on top of product creation (2-7 business days).
97.66% of our orders ship within 5 business days. More than half of our orders ship within 3 business days or less.
Customs and import fees
Shipping costs are not included in the product purchase price, as detailed in the checkout page. Depending on the geographical location of the shipping address, different shipping fees will be charged. Customs and import fees of the destination country, however, are not covered by the purchase. Depending on the policy of the destination country, different fees might be charged and calculated based on the total value of the ordered goods. These charges are not covered by Villif. Please inform yourself about the import and customs regulations of your destination country before ordering online. Items purchased in our online shop are shipped from the US.
The global average import duty rate for a T-shirt is 15.4%, with a minimum of 0% and a maximum of 55%, when classified with WTO tariff sub-heading 6109.10 (cotton t-shirt).
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@villif.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@villif.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Villif, c/o The Printful, 19749 Dearborn St, Chatsworth, CA 91311, United States of America.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURNS
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 60 days after your purchase.
The buyer him/herself is in charge of shipping the return parcel to: Villif, c/o The Printful, 19749 Dearborn St, Chatsworth, CA 91311, United States of America
